Syncopation Software - Company Information

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Syncopation Privacy Policy

Effective from 27 March 2008

This policy describes how and why Syncopation Software, Inc. ("Syncopation") collects data from customers and website visitors to Syncopation's website, and how that data will be used.

Syncopation is committed to respecting the privacy of data provided to it by its customers. The "data controller" collecting the data described herein is Syncopation Software, Inc.. By submitting data on Syncopation's website, or buying products from Syncopation, the visitor is providing explicit consent to transborder transmission of data collected on the website for the fulfilment of their voluntary requests.

Data Collection

From visitors to Syncopation's website, we collect only personally identifiable information that is specifically and voluntarily provided. We may receive limited identifiable information, such as name, title, company address, email address, and telephone and fax numbers, from website visitors. Typically, this information is collected to

Register a software product to become eligible for technical support,
Download a demonstration of one of our products,
Enquire for further information about Syncopation's products,
Register for certain areas of the site, or
Submit a CV / resume.

Visitors may have the opportunity to purchase Syncopation's products either online, by phoning, or by faxing order forms to Syncopation. We will collect order information and a customer's credit card information, where applicable, in order to facilitate shipment of and payment for the products, and to provide after-sale support.

Visitors are also able to send email through the site. Their messages will contain the user's screen name and email address, as well as any additional information the user may wish to include in the message.

Product Activation

Some of Syncopation's software products require activation. Syncopation uses activation to aid license management and prevent software piracy. The data collected as part of product activation includes:

The serial number and installation key of the purchased product,
The date and time the activation took place, and
The serial number of the hard disk drive or the MAC address of the network adapter of the computer upon which the software was installed.

If activation is done online, the IP address of the transacting computer may be logged. This address may identify the computer upon which the software was installed, or it may correspond to a corporate or internet service provider gateway.

Use of Data

Syncopation uses data collected from customers and website visitors in order to:

Fulfill orders for our products and services
Provide technical support to users of our products
Facilitate online discussion (for visitors who have voluntarily joined a mailing list or discussion forum)
Provide information to prospective customers
Survey customers and visitors about their satisfaction with or interest in current or future products
Inform customers and visitors of current and forthcoming events, training, products and product promotions

Cookies and Log Files

Cookies may be used on some pages of our site. Cookies are small text files placed on your hard drive that assist us in providing a more customized website experience. For example, a cookie can be used to store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. It is Syncopation's policy to use cookies to make navigation of our website easier for visitors and to facilitate efficient registration procedures.

If you are concerned about cookies, most browsers permit individuals to decline cookies. A visitor refusing cookies can still fully navigate our website.

In order to properly manage our website we may anonymously log information on our systems, and identify categories of visitors by items such as domains and browser types. These statistics are used to manage the operational efficiency of our systems.

Third Parties

It is Syncopation's policy only to disclose information to third parties under the following circumstances:

as required by law through subpoena, search warrant or other legal process
when explicitly requested by a customer or visitor
when required to deliver products or services purchased (for example, we might "disclose" your address to FedEx)
in order to announce conferences or events related to Syncopation's products/services hosted by a third party

Syncopation does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

External Links

There are several places where this website links to other websites not under Syncopation's control. We encourage you to review each site's privacy policy before disclosing any personally identifiable information.

Choices

Currently, visitors are not required to register to gain access to areas of the Syncopation website. In the future, we may require visitors to register in order to obtain a user-id and password for authentication and secure access to a transaction or certain business confidential or proprietary information services.

Access

Each visitor has the right of access to personal data they have submitted to Syncopation.

User updates of information should be handled by going back through the registration process. Enquiries about the accuracy of identifying information previously submitted to Syncopation through its website, or requests to have outdated information removed, should be directed to: webmaster@syncopation.com. When requested and practical, Syncopation will delete identifying information from current operational systems.

Security

Only authorized Syncopation personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information. Syncopation's policy is to use secure socket layer technology (SSL) for the protection of credit card information submitted through web forms.

Modifications

Syncopation reserves the right to modify or amend this policy statement at any time. The effective date will be displayed at the beginning of this statement.